Policies

Service Guarantee

We guarantee our salon services when you follow our recommendations including home care instructions. We will make complementary corrections and adjustments as appropriate within 2 weeks from the date of the original service. We do not offer refunds on salon services.

Booking Policy

We are fortunate that all of the stylists at grow are in high demand with very busy schedules! We have implemented the following booking policy to protect our commission-based stylists from the increased number of last-minute cancellations and no shows.

Under most circumstances, all guests more than 10 minutes late will be asked to reschedule their reservation or see another stylist if available. Please call to make sure your reservation can still be accommodated.

We kindly request 24-hour notice for any cancellation or changes to your standard service reservation.

All reservations which require a large block of time require a 50% non-refundable deposit at the time of booking. If your reservation is held as scheduled, the deposit will go toward your service. If the reservation is changed or cancelled with less than 48 hours’ notice, the deposit is redeemed and another deposit will be required to re-book. Services that include a 50% non-refundable deposit include, but are not limited to:

• Corrective Color
• Hair Extensions
• Keratin Treatments

Since most of our stylists are fully committed with waiting lists, if a new guest is late, fails to show up, or cancels their reservation within 24 hours, we do require 100% pre-payment of scheduled services to reschedule any future reservations. 

If a returning guest fails to show up to or cancel their reservation within 24 hours, we implement the following policy:

• The first incident is on us. Things happen and we totally understand. There will be no additional charges this time.
• The second incident will require a missed appointment surcharge of 50% of the scheduled services that you missed. This must be paid before making your next reservation and will not apply towards the cost of future services.
• The third incident will require a missed appointment surcharge of 100% of the scheduled services that you missed. This must be paid before making your next reservation and will not apply towards the cost of future services.
• From the fourth incident forward, we will no longer be able to make reservations for your services. We would still love to see you in the salon, but you will be on a walk-in basis only.

Privacy Policy

Information collected from this website is only used if we need to contact you for further information regarding your inquiry. We greatly appreciate your cooperation in providing us with correct contact information.

Gift Card Policy

Gift Cards must be present to be used. Gift Cards may not be returned, may not be redeemed for cash, nor used to purchase another gift card. Service prices are subject to change. Grow is not responsible for lost, stolen, or forgotten cards. Gift cards are valid for 2 years after issue date if there is no expiration date listed. Expired cards are not redeemable.

Returns and Warranties

L’ANZA Products may be exchanged for other L’ANZA products but are not eligible for returns. All Glo Beauty/ Glo Skin product sales are final and do not qualify for returns or exchanges. All professional tool sales are final and do not qualify for returns or exchanges. Please follow original manufacture instructions on registering tools for warranties on possible repairs, returns, or exchanges with original manufacturer. There is a 30 day limit on returns and exchanges.

Payments

Grow accepts Visa, Mastercard, Discover, and American Express and well as cash. We do not accept checks.

Child Safety

For the safety and comfort of your children, yourself, and our guests, we appreciate your support and understanding of our guidelines regarding children in the salon. Please make all necessary child care arrangements prior to your visit. If something were to happen to your child, it would not only be devastating to you and your family, it would be equally devastating to your grow family. Guests who do not abide by our safety policies may be asked to reschedule their appointment.

• Children 12 years old and younger are welcome on the salon floor when receiving a service.
• Because we use hot tools, sharp instruments, and chemicals on the salon floor, we ask that no children are present unless they are receiving a service. This is for your child’s safety and protection. This includes children in strollers, carriers, or in your lap. Our primary concern is for your child’s welfare.
• Supervised children and/or babies in strollers/carriers must stay in our front seating area, keeping noise levels to a respectable minimum.
• Out of respect for other guests we ask that all disruptive children (loud talking, games, crying infants) be taken elsewhere until the noise subsides.
• Any gaming systems or other electronic devices are to be used with head phones to keep the noise level at a respectable minimum.